Complaint Policies and Procedures

TW-CC Code of Ethics contains guidelines that are to be followed to protect the public and the personal training occupation. TW-CC will review any complaints from individuals who have justifiable reason that any member has violated the TW-CC Code of Ethics. Individuals should attempt to resolve complaints directly when insinuating an infringement of The Code of Ethics.

Only signed written complaints will be considered official. Complainants must send a letter including the name and TW-CC certification number, name(s) and address(es) of the complainant(s), names and addresses of any other persons who have knowledge of the facts involved, and a brief description what occurred.

Send to:
TW-CC Professional Standards Committee
2727 Philmont Avenue, Suite 109
Huntingdon Valley, PA 19006

Once the TW-CC Professional Standards Committee has reviewed and evaluated the formal complaints, written description the charged member(s) will be notified. The charged member will be provided a description of the allegations and be given 30 days to send a response to TW-CC. After receiving the response the committee will convene, a decision made and all parties will be notified via mail of the outcome. All decisions of the Professional Review Committee are final.